Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in our services. This includes:

• Personal Identification Information: Full name, email address, mobile/WhatsApp/Viber number, and billing address.
• Booking & Expedition Data: Travel dates, number of guests, preferred tour destinations, and special requirements (e.g., dietary restrictions or accessibility needs).
• Financial & Payment Documentation: Proof of payment (receipts/screenshots of GCash or Bank Transfer) uploaded via our secure booking manifest.

2. How We Use Your Information

We use the information we collect to:

• Process Bookings: Coordinate your tour itineraries with our local accredited guides, boat operators, and park authorities.
• Communication: Send booking confirmations, itinerary updates, and payment status notifications.
• Customer Support: Respond to inquiries, special requests, or emergencies during your stay in Palawan.
• Marketing: With your explicit consent, we may send periodic updates about new expedition routes or seasonal offers.

3. Sharing & Disclosure

We do not sell or rent your personal data to third parties. We share information only under these circumstances:

• Service Providers: We share necessary passenger details with our licensed local tour partners (e.g., boat captains and cave guides) strictly for the purpose of fulfilling your booking.
• Legal Requirements: We may disclose information if required by law, such as to comply with Department of Tourism (DOT) regulations or local Puerto Princesa City environmental mandates.

4. Data Security

We implement industry-standard security measures, including data encryption and restricted access controls, to protect your information. Please note that while we strive to protect your personal data, no method of transmission over the internet is 100% secure.

5. Your Data Privacy Rights

As a user, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure: Request that we delete your personal data when it is no longer necessary for the purposes it was collected.
• Withdraw Consent: Opt-out of marketing communications at any time.

6. Children’s Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

8. Contact Us