Booking Policy

1. Reservation Process

• Booking Inquiry: All bookings are considered "Pending" until our team reviews your "Voyage Manifest" and confirms availability for your requested date.
• Slot Confirmation: A slot is only officially secured once the required reservation deposit has been received and verified by our finance team.

2. Payment Terms

• Deposit Requirement: To secure your expedition, a 20% non-refundable deposit of the total package price is required at the time of booking.
• Payment Channels: We exclusively accept payments via:
  • GCash: 0917 123 4567 (IslaTide Tours)
  • BDO Bank Transfer: 0012 3456 7890 (IslaTide Travel LLC)
• Proof of Payment: You must upload a clear copy of your transaction receipt via our online booking manifest. Your booking will not be processed without a valid proof of payment.
• Balance Settlement: The remaining 80% balance is due in full on the day of the tour, prior to departure, payable in Philippine Pesos (PHP) via cash or digital transfer.

3. Cancellation & Refund Policy

Guest-Initiated Cancellations:

• 14 Days or More Before Tour: If you cancel at least 14 days prior to your scheduled expedition, your 20% deposit may be converted into a travel credit valid for use within one (1) year from the original booking date.
• Less Than 14 Days Before Tour: Cancellations made within 14 days of the tour date will result in the forfeiture of your deposit.
• No-Shows: Guests who fail to arrive at the designated meeting point at the scheduled pickup time will be considered "No-Shows," and no refunds or credits will be issued.
• Rescheduling: Requests to reschedule must be made at least 7 days in advance and are subject to availability.

4. Cancellations Due to Force Majeure & Weather

• Safety First: IslaTide prioritizes the safety of our guests. In the event that local authorities (such as the Philippine Coast Guard or Puerto Princesa local government) declare a "No Sailing" advisory due to severe weather, typhoons, or sea conditions, the tour will be cancelled.
• Refunds for Weather: If a tour is cancelled due to weather, you will have the choice to:
  • Reschedule the tour to a later date based on availability.
  • Receive a full refund of your 20% deposit.

5. Tour Modifications

We reserve the right to modify or alter the itinerary of any expedition due to unforeseen circumstances, such as sudden environmental restrictions or unexpected port closures, to ensure the best possible experience and safety for our guests.

6. Contact & Support

If you need to make changes to your booking, please contact us immediately: